Live Scan fingerprinting is essential for many professions, from security guards to healthcare workers. However, even small mistakes can lead to delays or rejections. To help you avoid these setbacks, we’ve created a simple guide based on frequently asked questions from the California Attorney General’s Office.

Why Do Live Scan Errors Happen?

Mistakes during Live Scan fingerprinting typically occur due to incorrect personal information, incomplete paperwork, or technical issues during submission. The good news is that most errors can be easily avoided by following the right steps.

Top Reasons for Live Scan Rejections (and How to Avoid Them):

1. Incorrect Personal Information:
   Error: Typos in your name, date of birth, or Social Security number.
   Fix: Double-check all information before submission. Even one wrong digit can cause a rejection.
2. Poor Quality Fingerprints:
   Error: Smudges, cuts, or low-quality prints can lead to unreadable results.
   Fix: Moisturize your hands before the appointment and avoid lotion right before scanning. Inform the technician of any hand injuries.
3. Missing Information on Forms:
   Error: Incomplete sections on the Live Scan request form.
   Fix: Fill out the form completely. Ensure all fields, including applicant type and job title, are correctly marked.
4. Wrong ORI Number (Originating Agency Identifier):
   Error: Using the incorrect ORI code for your profession.
   Fix: Always confirm the ORI number with your employer or licensing agency before submitting. Using the wrong code can delay processing.
5. Payment Errors:
   Error: Insufficient fees or incorrect payment methods.
   Fix: Review payment details and fees required by the DOJ and FBI. Bring exact payment or use accepted cards.

What to Do If Your Live Scan is Rejected

If your Live Scan is rejected, don’t panic. Most rejections come with a letter explaining the reason. Follow these steps:

1. Contact the agency that requested the Live Scan.
2. Schedule a rescan appointment immediately.
3. Bring the rejection letter and original Live Scan request form to your next appointment.

Pro Tips for a Smooth Live Scan Experience

• Schedule During Off-Peak Hours: Midweek mornings often have shorter wait times.
• Ask Questions: Don’t hesitate to clarify steps with your technician.
• Keep Copies: Always keep a copy of your request form and receipts for your records.

Final Thoughts

Avoiding common Live Scan errors can save you time and hassle. At Downtown Live Scan, we’re here to ensure your fingerprinting process is smooth and error-free. If you have questions or need assistance, contact us today or schedule your appointment online.

Get it right the first time – trust Downtown Live Scan for all your fingerprinting needs in 2025!