Downtown Live Scan Frequently Asked Questions

Welcome to Downtown Live Scan, your premier destination for efficient and reliable fingerprinting services in the heart of Los Angeles. Conveniently situated at 1605 West Olympic Blvd., Suite 860, our state-of-the-art facility is here to cater to all your fingerprinting needs.

At Downtown Live Scan, we understand the importance of accurate and swift fingerprinting for various purposes, such as employment background checks, licensing applications, immigration processes, and more. With our team of highly trained professionals and cutting-edge fingerprinting technology, we ensure a seamless experience from start to finish.

Our central location in downtown Los Angeles makes it easy for you to access our services, whether you’re a professional seeking expedited fingerprinting or an individual in need of personal record-keeping. Situated near major transportation hubs and surrounded by a vibrant city atmosphere, we provide unparalleled convenience for our valued clients.

Downtown Live Scan is pleased to offer a range of services tailored to your fingerprinting needs. Here are some frequently asked questions to provide you with the information you seek:

Can my company set up a corporate account for billing? 

Yes, we offer corporate accounts for billing purposes. To learn more about this option, please call us at 323-534-0882, and our team will be happy to assist you further.

Do you take credit cards? 

Yes, we accept credit cards as a billing option. 

What is the cost of the Live Scan? 

For detailed information about our fees, please contact us by phone or email.

What if my Live Scan results are rejected? 

If your Live Scan results are rejected by the California Department of Justice (DOJ) or the Federal Bureau of Investigation (FBI), Downtown Live Scan offers a retaking service. If you originally had your fingerprints taken by Downtown Live Scan, there will be no additional charge for retaking your prints. However, if another Live Scan facility has taken your fingerprints, our standard rolling fee will apply.

How much does your mobile service cost? 

The cost of our mobile service depends on factors such as the type of service, distance traveled, urgency, and our current booking schedule. To obtain a price quote for our mobile services, please contact our mobile services division at 323-534-0882.

Do you offer Mobile Services? 

Yes, we offer mobile live scan, notary public, and passport photo services. For more details about our mobile services, please visit the “Mobile Services” page on our website.

Where can I get the Live Scan request form? 

Usually, the requesting agency or your employer will provide you with the appropriate live scan request form, indicating the level of service needed (FBI or DOJ). If you do not have an employer and simply want to check the results of your own criminal background, we have the necessary form for you to complete. Additionally, live scan forms for commonly requested licenses can be found in the Forms/Related Sites section of our website.

What is a Live Scan Request Form? 

The Live Scan Request Form is for Live Scan Fingerprinting. It contains the necessary information to send an applicant’s background check to the appropriate requesting agency/employer.

What is “Live Scan” Fingerprinting? “Live Scan” Fingerprinting is an automated background check process that uses digitized fingerprints accepted by the California Department of Justice (DOJ). Since January 1, 2000, the DOJ has required fingerprints to be submitted via Live Scan, replacing traditional hard copy fingerprint cards. The electronic capture of fingerprints enables the rapid transfer of fingerprint images and personal descriptor information to the DOJ’s computer systems within minutes, with the goal of processing 95% of digitized fingerprints within 3 days.

How can I check the status of my Fingerprint Submission? 

To check the status of your fingerprint submission, you can call the 24-hour Automated Telephone Service at 916-227-4557. If a requesting agency does not have results, you can use the automated telephone system to inquire about the status of your submission. When calling, you will need to provide your date of birth and the 10-digit Automated Transaction Identifier (ATI) number, which appears at the bottom of the DOJ form requesting.

When you choose Downtown Live Scan, you can expect a welcoming and professional environment where your privacy and comfort are our top priorities. Our knowledgeable staff will guide you through the fingerprinting process, answer any questions you may have, and ensure that all necessary documentation is properly completed.

To experience our top-notch fingerprinting services, visit us at 1605 West Olympic Blvd., Suite 860, Los Angeles, CA 90015. We are open 10am to 6:30pm to serve you better. If you have any inquiries or would like to schedule an appointment, please call us at 1-323-534-0882 or email us at

Downtown Live Scan looks forward to assisting you with all your fingerprinting needs and providing you with the utmost professionalism and accuracy in every interaction. Trust us to handle your fingerprinting requirements with efficiency and care.