Submitting your fingerprints via Live Scan in California is usually smooth—but sometimes your submission gets rejected. Whether it’s due to form errors, data typos, or poor fingerprint quality, understanding how rejections work and what to do next can save you time and cost. At Downtown Live Scan, we help clients resubmit correctly so background checks go through without delays.
Live Scan Help Desk: Rejections & How to Resubmit
Q: Why was my Live Scan rejected?
A: Most common reasons for rejection in California include:
-
Poor fingerprint quality (smudged prints, dry/cracked fingers, incomplete scans)
-
Data entry errors (misspelled names, wrong date of birth, incorrect ORI or Applicant Type)
Q: Can I fix mistakes on a form that was already submitted?
A: No — once your Live Scan form is submitted to the DOJ, you cannot change the submitted data. If the content (e.g. personal info or Applicant Type) is wrong, you’ll need to fill out a new form and resubmit, paying any required fees.
Q: Do I have to use the same location for resubmission, or can I go somewhere else?
A: You may resubmit at any authorized Live Scan location. However, returning to the same location where the original Live Scan was done often helps—especially if the rejection was their data entry error. In those cases, some locations might waive certain fees.
Q: What about FBI rejections due to fingerprint quality?
A: The standards for FBI checks are stricter than state-level checks. Even if your prints pass the DOJ, they might be rejected by the FBI. If your prints are rejected due to fingerprint quality, you’ll often need to resubmit using your existing ATI number so it’s linked to your prior transaction. In repeated rejections, a “Name Check” may be requested instead.
Q: What steps can I take to avoid rejection in the first place?
A:
-
Make sure your hands are clean and dry; avoid lotion just before your appointment.
-
Double-check all form fields: name, DOB, ORI, Applicant Type.
-
Ask the technician to verify your form and print quality before you leave.
-
Use an authorized Live Scan provider with good reputation.
Quick Reference Table
| Rejection Cause | What Happens | What You Should Do |
|---|---|---|
| Poor fingerprint quality | DOJ or FBI rejects fingerprint scan | Resubmit with clear prints; use original ATI if needed |
| Form data errors | Form gets rejected or delayed | Use new form with accurate info |
| Incorrect ORI / Applicant Type | Rejection due to mismatch | Confirm correct ORI / type before filling form |
| Rejected prints twice (FBI) | May require a name check or alternate process | Bring rejection notice; work with provider for guidance |
Final Thoughts
Rejections happen, but they don’t have to derail your background check. Knowing the typical rejection reasons, being thorough with your form, and choosing a reliable Live Scan provider all help. You can read our article here Conquering Rejection: Tips to Minimize Fingerprint Retakes. If your Live Scan gets rejected, act quickly—fill out the correct form, resubmit with the same ATI where possible, and follow up.
👉 Need help with re-submission or want to make sure your Live Scan is done right the first time? Contact Downtown Live Scan to book your session and let us assist you in avoiding rejections.